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IS COACHING FOLLOWING CULTURE?
By Nancy
Moynihan, M.Ed, LPC
Lately I
have noticed a television ad for a major company that is cleverly
indicative of what I see as a cultural trend toward expediency in
all things. The ad begins with people dealing with a difficult
and demanding situation. In one scene a surgeon and his assistant
stand over an operating table acknowledging that the surgeon has no
idea how to do the required procedure. The assistant looks worried.
At that point the surgeon reaches down under the table, and the
screen changes to a big red button with the word EASY. The voiceover
tells the viewer how great it would be to have such an easy button
for all of the difficult situations that humans face daily.
I bring this up
as an illustration of what I see evolving in the coaching field, as
well as many other human resource/development environments,
where practitioners are actually encouraged and rewarded for
expedient solutions as opposed to long-term solutions, -- cleverness
as opposed to relevance, and profitability as opposed to
professionalism. When I take this to its end, I see a landscape of
easy buttons popping up everywhere, tended to by their particular
devotees in order to keep them in perfect working order.
Unfortunately
when it comes to advancing human development, which is what all
human resource/development professionals are charged to do, there
are no easy buttons. On the contrary, solutions involving adult
development not only take time but require effort, education and
thorough collaboration.
This brings me
the Featured Article below, which focuses on types of assessments as
well as their relative value to coaching outcome. Hopefully we
all recognize that in any helping relationship the manner in which
the relationship begins is the key to generating individually
relevant outcomes that continue to evolve well beyond the helping
interaction. Readers already familiar with evidenced based coaching
know that it typically begins with an up front assessment and only
then proceeds to coaching proper (assessment is not coaching!) wherein
the results of the assessment are interpreted and applied.
In this issue we
describe the nuts and bolts of developmental assessments and their
value, in an effort to make the case that easy buttons exist only on
television, not in real life and professional work. I invite the
reader to respond with questions, comments and discussion.
Email Nancy Moynihan
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TELEFORUM ::
HOW IS IDM EDUCATION DIFFERENT FROM CONVENTIONAL COACH TRAINING,
AND HOW IS IT INTEGRATED WITH HR AND OD CONSULTATION? |
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IDM is broadening its monthly free Teleforums to include
multilingual European HR and OD professionals as well as
coaches. We provide answers to your questions in English and
German as desired.
The monthly English Teleforum will be presented by Ambassadors
Antoinette Dawson and Nancy Moynihan, while Jon Ebersole will
present the German Teleforum.
The next German Teleforum will be held on October 3, 2005, 18
CET (12 n ET).
Starting this Fall, our overall emphasis is shifting from an
exclusive focus on coaching to the broader issues of HR and OD.
Our methodology fully equips us to provide assistance on
Human Resources Management and Organizational Development. We
include coaching as a natural part of these broader disciplines,
rather than a stand-alone specialty.
Our certificate and non-certificate courses are henceforth
based on Otto Laske’s forthcoming book MASTERING HIDDEN
DIMENSIONS: THE ART AND SCIENCE OF FULLY ENGAGING OTHERS, issued
by the IDM Press. The book will appear in the form of a
series of e-books in November 2005. It will be reviewed in the
October issue of the newsletter by Chris Wahl, Georgetown
University.
E-book orders will be accepted beginning October 15, 2005, at
ebooks@interdevelopmentals.org
IDM's Monthly Teleforum is held every first Monday of the Month,
12 noon to 1PM
ET (& correspondingly 18 CET)
REGISTER HERE for this upcoming Teleforum!
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F.ree
Virtual Sessions for ICF Conference Attendees and other
Interested Coaches
:: Three Remaining Opportunities to Preview and Prepare for the IDM Seminar
at the Upcoming ICF Conference in San Jose, CA on November 12,
2005.
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In San Jose,
IDM will present a two-hour seminar entitled “There is more
to what your client tells you than you think: How deeper answers
to client questions surface.”
Conference
attendees as well as other interested coaches are invited to a
preview of the seminar. We are presenting three more preview
sessions spaced two weeks apart, to introduce the central ideas
on which the seminar is based, and answer questions regarding
the topic of the hidden dimensions of coaching.
You are invited
to benefit from these sessions for your own practice!
Schedule of Sessions:
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Sept 26,
05 @ 12 noon ET/9 am PT
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Oct 17,
05 @ 9 pm ET/6 pm PT
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Oct 31,
05 9 @ 12 noon ET/9 am ET
These
sessions will be held by
Antoinette
Dawson and Nancy
Moynihan and will be primarily interactive, discussion based
events.
Register Here for one of these f.ree
sessions.
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NEW Stand-Alone Courses for Multilingual
European Participants ::
Starting in October of 2005
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In October
2005, IDM is starting a series of courses and workshops
explicitly geared to multilingual European participants (German and English). The courses will be held in the language
of the majority of participants, with the option to switch to
the other language if desired. All courses are
non-certificate, stand-alone courses without any precondition of
prior courses taken. North-American offerings are equally
open to European participants as far as they conveniently fall
within the European time zone.
Class size
is limited to 10 participants. All participants receive an IDM
Acknowledgement of Achievement at the end of the
course or workshop.
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European (Multilingual) Offering |
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European Hidden Dimensions Workshop for HR, OD and
coaching practitioners
Instructors: Otto Laske, Dr.phil, Psy.D,. and Jon
Ebersole, MA, M.Sc.
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Mittwoch
4 sessions [German] |
October
12 to November 2 |
18 to
20 CET
[12n
to 2 pm ET] |
€290 ($349) |
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Interested parties are invited to an IDM Teleforum in
German and English on Monday, October 3, 05, 18-19
CET. Bridge line 001.641.985.1000, access code 262 360# |
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North American (English) Offerings |
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Understanding Coaching Bottlenecks |
Includes personal assessment and feedback
Mentoring available |
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Wednesday
4
sessions |
October 12 to November 2 |
2 pm
to 4 pm ET |
$429 |
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Business Coaching for Potential |
Mentoring available |
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Wednesday
5 Sessions |
October 12 to November 2 |
10 am
to 12 n ET |
$349 |
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Hidden Dimensions Workshop |
Individual assessment recommended |
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Wednesday
4
sessions |
October 12 to November 2 |
5 pm
to 7 pm ET |
$349 |
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Feature Article ::
There are Assessments and then there are Assessments!
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by Dr. Otto Laske, PhD, CEO and Director of Education,
IDM
As a result
of interest in research- or evidence-based coaching, many
coaches and consultants have renewed their interest in what is
called “assessment.” This is a very broad term that can be
highly misleading. At IDM, where all teaching, coaching, and
mentoring is assessment based, we care about practitioners
having a more solid understanding of what ‘assessments’ are and
can be. This short article is meant to contribute to such
understanding.
It seems to us that the following questions are foremost on
readers’ mind:
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What kinds
of assessments are there?
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How do IDM
assessments differ from other, well known assessments?
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What does a
particular assessment look like, exactly?
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Which
assessments are learnt most easily, and with greatest effect
(also on my practice)?
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Is it worth
learning complex assessments, either in terms of my
professionalism or the benefit of my clients?
1. Kinds of Assessments
All
assessments here in question are tools for getting to know
clients better. That is their ultimate raison d’etre.
One way to slice the universe of assessments is to distinguish
three dichotomies::
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Quantitative vs. qualitative assessments
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Questionnaire and survey based vs. interview based
assessments
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Horizontal
vs. vertical (developmental) assessments.
These three
– or rather six -- distinctions are actually largely synonymous.
The warning to issue, though, is that some assessments are both
quantitative and qualitative, as are most IDM assessments.
Quantitative
assessments are called quantitative because their results
are numerical, and the resulting numbers need to be interpreted.
Another meaning of the term is that the results hold true for
larger groups, not just individuals, so that statistics can be
done on them. The DISC, 360-Feedback assessments are a case in
point. Opinion surveys (e.g., by assessment generators) are
another. At IDM, we consider such assessments ‘horizontal’ or
‘behavioral.’ This essentially means that they are one-time
snapshots directed toward the past and present, and in no
way predictive. They are also non-developmental, since they
don’t take the across-time development of individuals into
account.
Qualitative
assessments can be based on questionnaires or interviews.
They are called qualitative since their results group
people into different kinds of types, categories, or other
behavioral sets. Qualities revealed differ widely. They can also
be developmental stages, types of cognitive reach, life-work
balance, and so forth. There is a major distinction between
those qualitative assessments that are questionnaire based,
where canned questions are used, and those based on
interviews which are customized to the particular client.
Interviews can be either totally unstructured (without
predefined questions or prompts) or semi-structured, so
that certain questions or prompts reoccur regardless of who
administers the interview. (This is the case in Kegan’s
subject-object interview.)
Here again,
most qualitative assessments are non-developmental, that is,
horizontal and behavioral. HORIZONTAL means (Wilber 2000)
that findings deriving from a horizontal assessment can be
interpreted at many different developmental levels.. For
instance, you can be ‘Enneagram type 5’ at many different
developmental levels, and then that means very different things
at each level.
2. How IDM Assessments Differ
In its
instruction, coaching, mentoring, and consulting, IDM is
assessment based throughout. Its courses are courses about
assessments meant to demystify adult development. Our
courses teach how to make assessments, and how to use their
findings in practice. This is a novelty: IDM is presently the
only post-graduate coach education program entirely based on
assessments. Below, the first two of these assessments are
developmental, the last one is behavioral:
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Assessment
of social-emotional development (ED): taught in the
Workshop, Gateway, and Module A of Program One
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Assessment
of cognitive development (CD): taught in Module B of Program
One
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Assessment
of individuals’ Need-Press profile (NP): taught in Module C
of Program One.
Most
importantly, these three assessments are not kept separate in
our teaching. In fact, Module D of Program One brings them
all together for the sake of a case study students write to get
certified as developmental coaches. Why is this important?
The real
power of horizontal and vertical (developmental) assessments
only becomes clear when their results are joined, to render a
complete profile of the client (or the coach, for that matter).
What matters here is the holistic nature of the profile, the
fact that we can EXPLAIN behavior rather than only DESCRIBE it,
as in horizontal or behavioral assessments. For example, if a
client has a ‘time management problem,’ that’s a description of
a behavioral issue, nothing else. (It often figures as a
presentation problem clients bring to coaching.) To explain WHY
the client may have this problem requires a VERTICAL,
developmental assessment. This is so since a ‘time management
problem’ differs from one developmental stage to another, and
coaching focused on it therefore has to differ with
developmental level.
3. What a Particular Assessment Looks Like
Here, let’s
restrict ourselves to one, the vertical (developmental)
subject-object relations assessment originated by R. Kegan’s
work, and used in Gateway and Program One Part A. This
interview based assessment – described at length in Otto Laske’s
forthcoming book Mastering Hidden Dimensions – requires
learning a novel interview technique where the CONTENT of the
interview is conceptually separated out from the interview’s
STAGE STRUCTURE. The interview is therefore not read for
content, but for finding out the client’s developmental level or
stage (which counts as structure). This is revolutionary since
any content can be spoken from any stage (structure), and
content, vertically considered, is thus not relevant per se. You
can tell me about your grandmother or your boss or spouse, -- as
a schooled developmental coach I will get to know your
developmental level either way.
Clearly,
this one-hour semi-structured interview requires high
discipline, and a complete mastery of the theory of adult
development in terms of developmental levels. In addition to
the conceptual knowledge you need, you need to follow an
interview style that is restricted to focusing clients’
attention, without any interpretation, why questions,
commenting, enacting of novel behaviors, and so forth. It is an
art and a science learned in IDM’s Workshop, Gateway, and Module
A.
4. Which Assessments are Learned Most Easily?
This has to
do with what in software engineering is called GARBAGE
IN/GARBAGE OUT. You get results commensurate with the effort
you expend to get them. A simple assessment gives simple,
superficial results. A deep assessment takes time to learn, and
gives profound results. It’s as simple as that.
So, if you want
to go for simple assessments, where you just push a button, do
so, but don’t expect results that are truly significant for
helping your client!
Not only do
simple assessments have superficial results. THEY ALSO DON’T
CHANGE YOU, THE USER! Such assessments remain outside of you, as
it were. They do not touch you. This is so since you haven’t
used YOURSELF as the instrument of your research, as you do in
developmental interviews. As you will hear from many students at
IDM, they report that they have personally changed and made
developmental shifts simply by learning how to carry out
developmental interviews!
5. Is it Worth Learning Deep Assessments?
Answering
this question is your call! Your answer will depend on your
intellectual disposition, your developmental level (coaching
level), your experience, your desire to make developmental
shifts, and other factors.
Regarding your
clients the answer is equally complex. Some of your clients
won’t care about their developmental level because they don’t
realize that all they think, feel, and do, their goals, etc. is
predictable based on their developmental level. If you
don’t enlighten them about that, and thus understand them
developmentally, that’s your choice. In this case, you might not
be able to be of the greatest benefit to them, because neither
you nor they can are developmentally informed or make actual
developmental shifts. And since such shifts underlie all other
behavioral changes – in fact, are required for the changes to be
lasting ones -- you might want to think twice about
developmental (vertical) assessments, and about learning them.
As I have said, you have to start with yourself in this, because
you are going to be the instrument of your research, and there
is no other! You are yourself a unique instrument.
We hope this short article has given you a new perspective on
yourself as a user of assessments, and on IDM courses,
mentoring, and consulting!
Learn more about the Interdevelopmental
Institute courses and programs by viewing the table below and by visiting the
IDM
website.
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IDM October Courses ::
Discover the Difference for Yourself!
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Course Topic |
Description |
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Multilingual European Course (German & English) |
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European Hidden Dimensions Workshop (4x2 hrs)
October
12 to November 2, 05 |
OD, HR
practitioners and coaches learn fundamentals of
developmentally based process consultation (including
coaching). Emphasis is on understanding developmental
stages and their determining influence on individuals’
work capability, performance, and organizational
attunement. |
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North American Courses |
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Understanding Your Coaching Bottlenecks (4x2 hrs); with
personal feedback; mentoring available
October
12 to November 2, 05 |
Participants discover bottlenecks in their own coaching
practice, by using a questionnaire explained throughout
the course. At the end of the course, they receive
feedback about their personal data, so as to raise their
self awareness. |
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Business Coaching for Potential (4x2 hrs)
October
12 to November 2, 05 |
Participants learn to interpret behavioral client data
deriving from a workplace questionnaire, for the sake of
sharpening their coaching agenda and focus. |
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Hidden
Dimensions Workshop (4x2 hrs)
October
12 to November 2, 05 |
OD, HR
practitioners and coaches learn fundamentals of
developmentally based process consultation. The focus is
on understanding developmental stages and their
influence on work capability and performance, and
organizational attunement. |
IDM
Announces New Director of Administrative and Technical Services ::
Greg Welstead
Starting October 1, 05, long-term
Ambassador Greg Welstead, Toronto, will assume Stephanie Taranto’s
role in addition to helping IDM create a solid online marketing
presence and e-commerce infrastructure. Trained as a Certified
Business Coach through B-Coach Systems LLC, Greg has a highly varied
set of interests and is closely involved with the coaching community
of Canada and the US in many different ways.
In 2004 he was Vice-President and Communications Director of the ICF
Toronto Chapter, one of the four largest ICF chapters in North
America.
He is currently Chief Technology Officer and Research Coordinator
for the Adler School of Professional Coaching as well as Director of
Marketing for Optimal Performance Tools Inc.
A US Sailing Certified Small Boat Instructor, in his copious spare
time (!) Greg teaches nervous mid-lifers how to navigate the busy
waters of Toronto’s Inner Harbor.
We welcome Greg to the IDM Team. He will be reachable at
greg@interdevelopmentals.org.
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